Support - FAQs

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WHAT IS ALEKS?

COURSE PRODUCTS

HIGHER EDUCATION

INDEPENDENT USE

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Customer Support

Technical Support

About ALEKS Plugin

System Requirements

Troubleshooting

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FAQs

New!

How does the new ALEKS State standards reporting work for classes? How do I register with ALEKS? How do I use my ALEKS Course Code to register in a particular class? How do I renew my students' accounts at the beginning of a new year, or when their accounts expire? Why does it say there are no subscriptions available to register my students? I know we have the subscriptions in our account. How do I know what class to put my students in? What if I want to use an ALEKS course product with students much older than it was designed for? For example, I want my struggling 9th graders to use LV5, which is normally a 5th grade math level. What is an ALEKS course product upgrade? What is an ALEKS plug-in upgrade? What if I have the SonicWALL firewall, and it won't let me use ALEKS?

Using ALEKS

K-12:
How do I renew my students' accounts at the beginning of a new year, or when their accounts expire? Why does it say there are no subscriptions available to register my students? I know we have the subscriptions in our account. How do I know what class to put my students in? What if I want to use an ALEKS course product with students much older than it was designed for? For example, I want my struggling 9th graders to use LV5, which is normally a 5th grade math level.

Independent Use:
How can my child review topics she has worked on? How much can I help my child in ALEKS?
General:
How do I access ALEKS? Why do I need to take a tutorial to use ALEKS? What is an ALEKS assessment? Why does ALEKS periodically give me new assessments? In a new assessment, why must I review a topic I have already mastered? What is the ALEKS Learning Mode? Why doesn't ALEKS always allow me to study whatever topic I want to? What is "MyPie" and how do I add topics to it? Why is "MyPie" empty after a new assessment? When I click on a slice of my pie chart, why does ALEKS tell me "No Topics available'? How does the new ALEKS State standards reporting work for classes? What is the function of assessments in ALEKS? Why does ALEKS use personal student subscriptions? How do I register with ALEKS? How do I use my ALEKS Course Code to register in a particular class?

Customer Support

I forgot my password. How do I retrieve it? I forgot my ALEKS Login Name. How do I retrieve it? How do I cancel an Independent Use Account? How do I find out what my Course Code is? Where is my ALEKS Student Access Code? How do I purchase an ALEKS Student Access Code? What is an ALEKS course product upgrade? What is an ALEKS plug-in upgrade?

Technical Support

What are the system requirements for using ALEKS? How do I install and enable Java on my computer? I have tried the steps above, and still cannot use ALEKS. I receive an error message when using ALEKS. When I use ALEKS, my browser closes or freezes. Why can't I print the pie charts from my report? What if I have the SonicWALL firewall, and it won't let me use ALEKS?

About ALEKS Plugin

What is the ALEKS plug-in? Is it safe to install on my computer? How do I manually install or reinstall the ALEKS plug-in? How do I use the ALEKS "streaming" plug-in? I have a firewall (Norton/Symantec) installed on my system. Can I download the ALEKS plug-in?


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