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About the ALEKS Plug-in
What is the ALEKS plug-in? Is it safe to install on my computer?
How do I manually install or reinstall the ALEKS plug-in?
How do I use the ALEKS "streaming" plug-in?
I have a firewall (Norton/Symantec) installed on my system. Can I download the ALEKS plug-in?
What is the ALEKS plug-in? Is it safe to install on my computer?
The ALEKS plug-in is used by your browser when you are logged on to ALEKS. It is inactive at other times, and does not do anything except provide functionality for ALEKS. However, if you remove the ALEKS plug-in from your computer, you won't be able to access ALEKS on that computer until you re-install it.
Installation of the ALEKS plug-in is automatic. If you attempt to access ALEKS, it will automatically check to see if the current plug-in is installed on your computer. If it isn't, the plug-in will be downloaded. You will then be asked for your permission to install the plug-in on your system. This is a safe operation for your computer.
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How do I manually install or reinstall the ALEKS plug-in?
- Go to http://www.aleks.com/downloads
- Under the paragraph heading "Manual Installation," choose the option that most closely matches the operating system configuration you use to access ALEKS.
- You will be taken to a new page with appropriate download and installation instructions.
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How do I use the ALEKS "streaming" plug-in?
Use the ALEKS "streaming" plug-in if you need to access ALEKS in a public library, school lab, or any other place where you do not have the authorization to install software. To use the "streaming" plug-in, follow these steps:
- Go to http://www.aleks.com/plugin and simply log in to or register with ALEKS as you normally would.
- Upon first login, ALEKS will automatically retrieve the ALEKS plug-in from the server and store it in the browser's "cache" memory. You don't need to grant any special user rights or have writing privileges on a computer for this installation to occur.
- The plug-in will be available in the browser's cache until an updated version is available on the ALEKS server or until you clear the browser's cache.
- Important: When you restart the browser and return to ALEKS, you must go to http://www.aleks.com/plugin.
If you do not add "/plugin" to the end of the URL, ALEKS will attempt to install the standard ALEKS plug-in on your computer instead of using the streaming version of the ALEKS plug-in. Download time:
- Up to 1 minute on a fast connection (DSL, Cable modem, LAN).
- Up to 10 minutes on a 56K modem.
Minimum Requirements:
- The system requirements are the same as for the standard ALEKS plug-in.
- "Cookies" must be enabled on your browser.
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I have a firewall (Norton/Symantec) installed on my system. Can I download the ALEKS plug-in?
Do you have Norton Internet Security or other firewalls installed on your computer? Sometimes a security program will block the ALEKS plug-in from loading. You may need to temporarily disable the security program for the initial download of ALEKS. After downloading the ALEKS plug-in you may re-enable your security software. This only needs to be done once.
To temporarily disable Norton Internet Security or Norton Personal Firewall:
1. On the desktop, double-click the Norton Internet Security icon or the Norton Personal Firewall icon.
2. Click Status & Settings (System Settings, System Status).
3. Click Security then click Turn Off.
4. Click Personal Firewall, then click Turn Off.
5. Click Intrusion Detection, then click Turn Off
If you do not wish to temporarily disable Norton Internet Security, you may follow these steps to add ALEKS to its list of trusted sites.
1. Find the "Norton Internet Security" icon in the bottom right
corner of your screen (located to the left of your system time clock).
2. Right-click on the Norton icon and choose "Open Norton Internet Security."
3. Next, choose "Privacy Control". This is located on the main screen.
4. Click the "Configure" button in the lower right corner.
5. In the "Privacy Control" window that appears, click the "Advanced"
button located on the lower right corner.
6. In the "Advanced" dialog, click the "Add Site" button in the lower
left corner of the "Web Content Options" tab.
7. Type aleks.com in the "New Site/Domain" dialog box, then click the
"OK" button.
8. Select aleks.com in the list of domain names in the left pane. Once selected, choose the "User Settings" tab located at the top right.
9. Under "Pop-up ads," uncheck "Use Ad Blocking settings," and select "Permit."
10. Click "OK" to save your changes and close this window. Click "OK" again to save changes under the "Privacy Control" window.
Close Norton Internet Security. Open a new browser window and try to log into ALEKS.
If the page remains on loading the plug-in and does not go beyond that, please disable the firewall (Norton Internet Security, Privacy and Firewall for Zone Alarm) and/or any popup blockers.
If the download process repeats two or more times, or if you receive an error message during loading, please refer back to the instructions on how to download Java.
If you have any further questions, contact ALEKS customer support.
If your computer resides behind a school firewall, and it does not have the ALEKS plug-in, please use the ALEKS streaming plug-in, or ask your system administrator for assistance.
Keywords: Norton, Symantec, Popup blocker, Firewall.
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