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Customer Support
I forgot my password. How do I retrieve it?
I forgot my ALEKS Login Name. How do I retrieve it?
How do I cancel an Independent Use Account?
How do I find out what my Course Code is?
Where is my ALEKS Student Access Code?
How do I purchase an ALEKS Student Access Code?
What is an ALEKS course product upgrade?
What is an ALEKS plug-in upgrade?
I forgot my password. How do I retrieve it?
- Go to http://www.aleks.com/forgot_password.
- Enter your ALEKS Login Name and the E-mail address you entered when you first registered with or purchased ALEKS.
- You will receive an E-mail with your password.
Note: If you did not provide an E-mail address when you registered with ALEKS, you must contact ALEKS Customer Support at logon@aleks.com to retrieve your password. Please include your ALEKS Login Name in this E-mail.
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I forgot my ALEKS Login Name. How do I retrieve it?
To retrieve your ALEKS Login Name, contact ALEKS Customer Support.
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How do I cancel an Independent Use Account?
We are sorry that you wish to cancel your account. If you are experiencing problems with your account, maybe we can help. Please browse our online help or contact customer support for assistance.
Otherwise, to cancel your ALEKS Independent Use Account, follow these steps:
- Log in to your Master Account.
- From the main Master Account page, click on "Edit Student."
- Near the bottom of the page, you will see a link that says "Delete this account." Click on this link.
- Before you delete the account, you will be asked to fill out an optional online survey about your experience using ALEKS.
- When you have completed the survey, scroll to the bottom of the page and click on "Yes" to confirm that you would like to cancel.
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How do I find out what my Course Code is?
In most cases, to register to use ALEKS with your class, you will need a 10-character Course Code. Your instructor will provide you with this code.
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Where is my ALEKS Student Access Code?
In most cases, you will find your 20-character ALEKS Student Access Code on the inside of the back cover of your ALEKS User's Guide.
This User's Guide is often bundled with your course textbook. Sometimes, your instructor will tell you that you need to purchase an ALEKS Student Access Code online.
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How do I purchase an ALEKS Student Access Code?
In most cases where, in addition to access to ALEKS, a textbook is required for your course, the 20-character ALEKS Student Access Code will be on the inside of the back cover of theALEKS User's Guide, which is bundled with the textbook.
Sometimes, your instructor will tell you that you need to purchase an ALEKS Student Access Code online.
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What is an ALEKS course product upgrade?
ALEKS course products, such as Middle School Math 3 or Algebra 2, are all being continually monitored and analyzed for ways that they can be improved. Improvements to these course products may be intended to make your students' progress smoother and more efficient, to enhance compatibility with textbooks or state standards, or to increase the value of the product in a variety of other ways. Many of these improvements are transparent, in the sense that they don't disrupt the use of the product in any way and do not require any action on the user's part. Others may require a new version of the course product. When a new version is required, we announce that an "upgrade" of the course product is available.
New versions or "upgrades" of ALEKS course products are free of charge. Normally, they are announced by email messages to all of our users and by bulletins appearing in ALEKS educator accounts, with information about the changes in the new version, and the user is encourage to schedule the upgrade at a convenient time. The upgrade can be scheduled by contacting ALEKS Corporation Customer Support and telling us what date you would like it to occur. The upgrade affects all courses (past and present) at your school or campus that use this course product, so the decision of when to upgrade should be taken by the faculty as a group. Once you tell us the date, it will take place at midnight on the date you specify. Upgrades cannot be reversed.
If you do not schedule the upgrade, it will take place automatically at a "default" date for the upgrade given in the original announcement. The default date is chosen at a time when most users are on vacation and between terms.
Upgrades to course products may alter the coverage of the course and so modify the standard pie chart display that is used to show student and class progress. When the upgrade is of this nature, all reports for that course, past and present, will be modified in accord with the new coverage. Students may need to take a new assessment after the upgrade. For these reasons, it is usually preferable not to upgrade when a term is in session and the students are working to complete their pie charts or portions of them. Also, customizations to the courses may be modified, and should be reviewed after the upgrade to be sure that they still meet your needs. We are happy to assist with this.
Finally, in some cases the upgrade to a course product may require re-installation of the ALEKS plug-in. This depends on the nature of the upgrade as well as on the time that has passed since your last plug-in installation. In general, it is a good idea to reinstall the ALEKS plug-in from time to time, whether or not it is needed for new course product versions.
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What is an ALEKS plug-in upgrade?
Upgrading the ALEKS plug-in means re-installing the current version of the ALEKS plug-in. Please note that the current version of the ALEKS plug-in has no necessary relation to the current versions of any course products; these are two separate things, although sometimes you need a new plug-in to use a new course product version. The ALEKS plug-in can be upgraded or re-installed simply by going to the ALEKS Home Page:
http://www.aleks.com
and clicking on the button marked "Downloads" toward the upper right-hand corner of the page. For lab installations, it is sometimes convenient to use the MSI file provided:
http://www.aleks.com/downloads/win_jvm
There are frequent improvements to ALEKS which depend on the current plug-in version (modifications to the interface or system tools, etc.), so we generally advise re-installing the plug-in at least once a year, even if there is no new course product version that requires it. Changes to the plug-in do not always mean that the version number of the plug-in has changed. We do our best to time changes to the plug-in so that users can re-install it around the new year or mid-summer.
Sometimes, a new course product version requires a particular version of the plug-in. In this case, we will communicate this dependency to users when the new course product version is announced. If you upgrade to the new course product version and need a new version of the plug-in to support it, re-installation of the plug-in will be initiated automatically when you try to use the course product. Obviously, it is preferable to do the plug-in re-installation ahead of time when a new course product version requires it.
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