Troubleshooting

Browse our online FAQs for help with common user questions, such as:

• I forgot my ALEKS Login name and/or password.
• I'm having trouble downloading the ALEKS plug-in.
• When I use ALEKS, my browser closes or freezes.
• How do I install and enable Java on my computer?

View complete list of Frequently Asked Questions.

Still having trouble?

If you are having difficulties accessing or using ALEKS, please send a complete and detailed description of your problem to Support.

Here is the status of your setup:

• Agent: CCBot/1.0 (+http://www.commoncrawl.org/bot.html)

• IP: 38.107.191.80

• Browser:

• Operating System:

• ALEKS Support: Not Supported

• Java: If Java is working, you will see a pink box below with the version and the vendor of the JVM used by your browser.

• ALEKS Plug-in: Detection...

• Pop-ups: Click here to test

• Java Show Document: Click here to test

• JavaScript:
  

• VML/Canvas: If your browser supports VML/Canvas, you should see a green box below.