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Troubleshooting

Browse our online FAQs for help with common user questions, such as:

View complete list of Frequently Asked Questions.

Still having trouble?

If you are having difficulties accessing or using ALEKS, please send a complete and detailed description of your problem to Support.

Here is the status of your setup:

  • Agent: CCBot/1.0 (+http://www.commoncrawl.org/bot.html)
  • IP: 38.103.63.17
  • Browser:
  • Operating System:
  • ALEKS Support: Not Supported Not Supported
  • Java: If Java is working, you will see a pink box below with the version and the vendor of the JVM used by your browser.

  • ALEKS Plug-in: Detection...
  • Pop-ups: Testing...
  • Java Show Document: Testing...
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