ALEKS - Assessment and Learning

Troubleshooting

Browse our online FAQs for help with common user questions, such as:

View complete list of Frequently Asked Questions.

Still having trouble?

If you are having difficulties accessing or using ALEKS, please send a complete and detailed description of your problem to ALEKS Customer Support.

Here is the status of your setup:

  • Agent: CCBot/2.0 (http://commoncrawl.org/faq/)
  • IP: 54.91.9.248
  • Browser:
  • Cookies:   Checking Cookies...
  • Cache:   Checking Cache...
  • Operating System:
  • JavaScript:
  • VML/Canvas: If your browser supports VML/Canvas, you will see below a dark green square that looks exactly like the version to the right. If some of the lines or circles are missing, please contact ALEKS Customer Support and they will help you troubleshoot the problem.
  • Pop-ups: Click below to test.
  • Mathematical Expressions:

2524x10

Java and the ALEKS Plug-In

For course products requiring Java and the ALEKS plug-in:

  • ALEKS Java Support: Not Supported Not Supported
  • Java: If Java is working, you will see a pink box below with the version and the vendor of the JVM used by your browser.
  • ALEKS Plug-in: Detection...
  • Java Show Document: Click below to test.
  • Local IP: Click below to detect.