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5.8 Suspend Account and Leave of Absence
These two features are intended to provide additional flexibility in
the student's access to an already-purchased subscription with ALEKS.
"Suspend Account" is used when a student has already purchased and
registered in ALEKS, but then decides to drop the course with
the intention of taking it again at the next opportunity. "Leave of
Absence" is used when a student has subscribed to ALEKS for two
semesters, but is skipping a semester in between. Both of these features
are accessed through the "Options" button.
Within a limited time from the first use of the Student Access Code a
student can "suspend" his or her ALEKS account and recover it
later for the full period. If the account is 1-semester or 2-semester
it can be suspended 1 semester, if the account is 1-quarter it can be
suspended 1 quarter, and if it is 8-week or 6-week it can be suspended
8 or 6 weeks. The flexibility offered by this option is limited in the
following ways:
- it can be used only once and it has to be used within the first
30 days (1-semester, 2-semester), first 14 days (1-quarter), or first
7 days (8-week and 6-week accounts);
- once an account has been suspended it can only be recovered after
the semester (1-semester and 2-semester), quarter (1-quarter), 8 weeks
(8-week) or 6 weeks (6-week accounts)
have passed.
- once the recovery date has arrived the account has to be used.
To request that his or her account be suspended, a student goes
to "Options" and chooses "suspend account" under the "Special"
heading. Clicking on the link displays a warning that explains the rules
given above. The student can then choose to go ahead or to cancel the
request.
The Suspend Account feature should not be confused with the Leave
of Absence feature available for 2-semester accounts. The Suspend
Account feature has to be used within the first few days of the first use
of the access code. The Leave of Absence feature can only be used for
a 2-semester account after the first semester has ended. A student could
conceivably use the Suspend feature at one point, then request a
Leave of Absence later on, within the same two-semester course.
At any time between the end of the first semester and the first week of
the second semester you can decide if you want to take the leave
of absence. If you don't plan on using ALEKS during the next semester
you go into "Options" and click on "Take a leave of absence." This link
will only be available during the period when it can be selected, that
is, close to the end of the current semester. There will be a reminder to
students as they log in after the first week of the second semester that
the new semester has started and that this is their last opportunity to
opt for a leave of absence. If you don't plan on taking a leave of
absence you don't need to do anything.
At any time during this period you are also allowed to switch to a
new course by clicking on "Options" and choosing "Change course" to
enter a new Course Code. As is the case with the Leave of Absence,
this link is only visible at the outset of the semester, and students
will be reminded that they can switch when they log in to ALEKS.
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