ALEKS - Assessment and Learning
   

4.4 Suspend Account

 

This feature is intended to provide additional flexibility in the student's access to an already purchased subscription with ALEKS. The Suspend access to this class feature is used when a student has already purchased an access code and registered with ALEKS, but then decides to drop the course with the intention of taking it again at the next opportunity.
This feature can be used within a limited time after the student activates their account.
  • 6-week access codes can be suspended within 7 days of activation OR if the account has less than 5 hours of use, whichever comes first.
  • 11-week access codes can be suspended within 14 days of activation OR if the account has less than 8 hours of use, whichever comes first.
  • 18-week, 2-semester, 3-quarter, and 52-week access codes can be suspended within 30 days of activation OR if the account has less than 10 hours of use, whichever comes first.
To suspend access to their class, students choose the action Suspend access to this class from the Actions drop-down menu.
After students select this option, they will be asked to confirm whether or not they wish to suspend the account. Once this feature has been activated, the system will suspend the account for a period of time equal to the length of the access code they purchased (6 weeks, 11, weeks, 18 weeks, etc.). At the end of this period the account will be reactivated automatically, and its time will begin to run. Once the account is reactivated, the student will have the full subscription length originally purchased.
Cancel Suspension. Should the student suspend their account and then need it to be reactivated, they will need to contact ALEKS Customer Support. If the suspension is cancelled, the time remaining for the access code will be recalculated from the original start date. Note that the Suspend feature can only be used once per account.