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System RequirementsWhat are the system requirements for using ALEKS? Troubleshooting
Why can't I print the pie charts from my report?
Return to FAQs or contact Customer Support for further assistance.
ALEKS runs on many devices with various operating system and web browser configurations. Use the tabs below to identify the system requirements for specific ALEKS course products.
(1) Windows based Microsoft Surface tablets require the use of an external keyboard and mouse (e.g., touch cover keyboard, Bluetooth keyboard/mouse or USB keyboard/mouse).
If you are able to see the pie charts displayed on the "print preview" screen that comes up when you click on "Print," but do not see them on your printed copy, then your printer driver software may need to be upgraded. The following are links to a few of the most common manufacturers' sites. The newest drivers will be available for free on the manufacturer's website for your printer. Hewlett Packard: http://welcome.hp.com/country/us/en/support.html Canon: http://www.usa.canon.com/html/conCprTSIndex.jsp?app=download Lexmark: http://downloads.lexmark.com If your system makes use of SonicWALL and you are running ALEKS on MacOS X, then the following procedure will be needed to ensure full access to ALEKS.
If this procedure does not resolve your problem, please contact ALEKS Corporation Customer Support at https://www.aleks.com/support/form or (714) 619-7090. In MacOS X, each user's home directory contains that user's preferences in the Library directory. In a network environment this home directory is on the server and is not copied to the local hard drive. If the computers share user names, they are writing and rewriting to the same files in these directories. If, for example, a cache file used by one student's ALEKS session is overwritten by another student's ALEKS session because they are sharing the same directories, the first session will not be able to find needed data and will become unresponsive. If somehow the ALEKS plug-in is being shared in this way, similar (or worse) degradation will result. If the computers are all configured to use individual accounts, the problem should be resolved. When using ALEKS on Macintosh computers in a lab or network situation, each computer should have its own network account. If different computers use the same network account, files will be shared between them, including temporary files affecting the speed and reliability of network access. This is true even if the configuration instructions seem to indicate that the files will be "local." In particular, "mobile accounts," which make local copies of files, are also essentially network accounts and will cause this problem. The magnitude of the problem varies with the number of persons using the network, and with the kind of web-based programs in use. There may be no problem evident at low levels of use, but if there is a lab full of persons accessing ALEKS concurrently, the degradation will be serious. So, the rule is to have a separate network account for each computer. Students using ALEKS should never use the "Back" or "Forward" button on their browser. (These may also appear as arrows pointing respectively left and right.) They should only use the navigation buttons and links within ALEKS itself. Some students may have the idea of looking at an ALEKS explanation, then clicking "Back" to return to the original question and enter the answer given in the explanation. If they do this, ALEKS will treat the answer as correct, since it would be potentially misleading to the student to do otherwise. It will NOT, however, credit that answer toward the student's mastery of the topic; in other words, a student doing this will never be able to add the topic to their pie chart unless they stop doing it and begin answering the questions honestly. Students who try this technique realize very soon that it is not working for them and stop doing it. We suggest that teachers simply let their students know at the outset that they should not use the browser "Back" or "Forward" button in ALEKS. JavaScript must be enabled in your browser in order to use ALEKS. Normally, it is enabled and you do not need to do anything to make it work. If for any reason it is not enabled, here are the steps to follow. Internet Explorer
Firefox for PC
Firefox for MAC
Safari
Chrome
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