Difficulties in using ALEKS can often be resolved by following
the suggestions given in this section.
Login Not Successful
Be careful to type your Login Name and Password correctly, with no
spaces or punctuation. If you forget your Login Name or Password,
you can use the link on the ALEKS home page marked "Forgot your
login info?" If you entered an email address at registration time,
a link to reset your password will be sent to you by email. Otherwise,
please contact your instructor.
Mixed Number Difficulties
Mixed numbers must be entered using the Mixed Number
icon, not by entering the whole part and then using
the Fraction icon.
Freezing and Slow Response
If you are logged on to ALEKS and the program is either not responding
or taking too long to load a new page, try the following:
Click on your browser's "Reload" (or "Refresh") button;
Close the browser and log on again (the system will bring you
back to where you left off); if you cannot close the browser, use
Ctrl-Alt-Delete (PC) or Cmd-Opt-Esc (Macintosh) and end the task (or
reboot if necessary).
Open applications, other than the web browser that you are using to
access ALEKS, are another cause of slowness. Closing these
applications may correct the problem.
If slowness persists, it is most likely due to a problem in the local
network. Bring this to the attention of
your instructor.
Lengthy Assessment
It is not possible to know exactly how many questions will be asked
in an assessment. The number of questions asked does not reflect your
knowledge of the subject matter.
Loss of topics from Pie Chart
You may observe a loss of concepts in your pie chart following an
assessment. This is not a malfunction in the system, but results from
errors made by you on material you had previously mastered. Don't worry:
that is the way the system works. In particular, it is not unusual to
have a "bad" assessment, one that, for external reasons (distractions,
etc.), does not reflect your actual knowledge. ALEKS will quickly
bring you back to where you belong.
Printing Problems
To print ALEKS output (for instance, the pie chart Report) you must
press the ALEKS "Print" button (on the ALEKS menu bar).
This opens a new browser window containing the contents of the previous
window in the form of a "Print Preview." When this page has been
printed, it should be closed to return to the normal ALEKS interface.
ALEKS® is a registered trademark of ALEKS Corporation.