ALEKS - Assessment and Learning
   

8. Troubleshooting

 

Difficulties in using ALEKS can often be resolved by following the suggestions given in this section.

Login Not Successful
Be careful to type your Login Name and Password correctly, with no spaces or punctuation. If you forget your Login Name or Password, you can use the link on the ALEKS home page marked "Forgot your login info?" If you entered an email address at registration time, a link to reset your password will be sent to you by email. Otherwise, please contact your instructor.

Mixed Number Difficulties
Mixed numbers must be entered using the Mixed Number icon, not by entering the whole part and then using the Fraction icon.

Freezing and Slow Response
If you are logged on to ALEKS and the program is either not responding or taking too long to load a new page, try the following:
  1. Click on your browser's "Reload" (or "Refresh") button;
  2. Close the browser and log on again (the system will bring you back to where you left off); if you cannot close the browser, use Ctrl-Alt-Delete (PC) or Cmd-Opt-Esc (Macintosh) and end the task (or reboot if necessary).
Open applications, other than the web browser that you are using to access ALEKS, are another cause of slowness. Closing these applications may correct the problem. If slowness persists, it is most likely due to a problem in the local network. Bring this to the attention of your instructor.

Lengthy Assessment
It is not possible to know exactly how many questions will be asked in an assessment. The number of questions asked does not reflect your knowledge of the subject matter.

Loss of topics from Pie Chart
You may observe a loss of concepts in your pie chart following an assessment. This is not a malfunction in the system, but results from errors made by you on material you had previously mastered. Don't worry: that is the way the system works. In particular, it is not unusual to have a "bad" assessment, one that, for external reasons (distractions, etc.), does not reflect your actual knowledge. ALEKS will quickly bring you back to where you belong.

Printing Problems
To print ALEKS output (for instance, the pie chart Report) you must press the ALEKS "Print" button (on the ALEKS menu bar). This opens a new browser window containing the contents of the previous window in the form of a "Print Preview." When this page has been printed, it should be closed to return to the normal ALEKS interface.