ALEKS - Assessment and Learning
   

11.3 Suspend Account

 

This feature is intended to provide additional flexibility in your access to an already purchased subscription with ALEKS. The Suspend access to this class feature is used when you have already purchased an access code and registered with ALEKS, but then decide to drop the course with the intention of taking it again at the next opportunity.
This feature can be used within a limited time after you activate your account.
  • 6-week access codes can be suspended within 7 days of activation OR if the account has less than 5 hours of use, whichever comes first.
  • 11-week access codes can be suspended within 14 days of activation OR if the account has less than 8 hours of use, whichever comes first.
  • 18-week, 2-semester, 3-quarter, and 52-week access codes can be suspended within 30 days of activation OR if the account has less than 10 hours of use, whichever comes first.
To suspend access to your class, choose the action Suspend access to this class (above, Sec. 11.2). After you confirm this choice, the system will suspend the account for a period of time equal to the length of the access code they purchased (6 weeks, 11, weeks, 18 weeks, etc.). At the end of this period you will be able to reactivate the account (above, Sec. 11.2), and you will have the full subscription length originally purchased.
NOTE. Be sure to reactivate your suspended account in a timely way. If you do not reactivate the account within a certain period of time following the end of the normal suspension period, it will reactivate automatically and its time will begin to run, whether or not you are using it.
Cancel Suspension. Should you suspend your account by mistake and then need it to be reactivated before the end of the normal suspension period, you will need to contact ALEKS Customer Support. If the suspension is cancelled, the time remaining for the access code will be recalculated from the original start date. Note that the Suspend feature can only be used once per account.