This feature is intended to provide additional flexibility in your access
to an already purchased subscription with ALEKS. The Suspend
access to this class feature is used when you have already
purchased an access code and registered with ALEKS, but then decide to
drop the course with the intention of taking it again at the next
opportunity.
This feature can be used within a limited time after you activate your
account.
6-week access codes can be suspended within 7 days of activation
OR if the account has less than 5 hours of use,
whichever comes first.
11-week access codes can be suspended within 14 days of activation
OR if the account has less than 8 hours of use,
whichever comes first.
18-week, 2-semester, 3-quarter, and 52-week access codes can be suspended
within 30 days of activation OR if the account has
less than 10 hours of use, whichever comes first.
To suspend access to your class, choose the action Suspend access
to this class
(above, Sec. 11.2). After you
confirm this choice, the system will suspend the account for a period of
time equal to the length of the access code they purchased (6 weeks, 11,
weeks, 18 weeks, etc.). At the end of this period you will be able to
reactivate the account
(above, Sec. 11.2), and you will
have the full subscription length originally purchased.
NOTE. Be sure to reactivate your suspended account in a timely way. If you
do not reactivate the account within a certain period of time following the
end of the normal suspension period, it will reactivate automatically and
its time will begin to run, whether or not you are using it.
Cancel Suspension. Should you suspend your account by
mistake and then need it to be reactivated before the end of the normal
suspension period, you will need to contact ALEKS Customer Support. If
the suspension is cancelled, the time remaining for the access code will be
recalculated from the original start date. Note that the Suspend feature
can only be used once per account.
ALEKS® is a registered trademark of ALEKS Corporation.